ALWAYS HERE FOR YOU

 

We encourage you to set-up your online account to easily view current program offerings. We hope you find the online registration process easy and convenient. If you have any questions, please refer to this list first and contact us if anything is still unclear. 

 

In our Stage 1 of reopening, some areas of our facility and programs have been suspended. The following programs and amenities are currently suspended at this time:

 

Suspended Amenities Suspended Programs
Gym Sports (Basketball, Pickleball, Volleyball ) Dance
Child Watch Gymnastics
Climbing Wall Martial Arts
Large and Small Pools Sports Leagues
Locker Rooms / Showers Youth Sports
Steam Rooms & Saunas  

 

Q: What can I do in online account management?

 

Online account management allows you to sign up for programs, change your billing information, edit your contact information and keep track of your account information.

 

Q: I am not a Y member, but I want to sign up for Y programs. How do I do that online?

 

To sign up for programs, you'll first need to create a YMCA online account. When setting up your account, first select your branch, then choose the "member type" and YMCA Member or Program Member.

 

Q: I was once a Y member, but I have since rejoined and need to set up an online account. How do I do that?

 

If your Y information is up-to-date with your program center, then you will need to sync your online account. Have your membership ID or your last name, date of birth, and zip code handy, and click here to get started.

 

Q: I was once a Y member, but I would like to rejoin online. How do I do that?

 

Contact your the YMCA to rejoin and update your information, then click here to get started with online account registration.

 

Q: Can I add members to my account or change my membership type?

 

Members can make modifications to their membership type by visiting any one of our Y locations.

 

Q: Can I make modifications to my draft date?

 

You can change where we draft your membership fees from in online account management but to change your draft date you must stop by one of our program center Bellingham.

 

Q: How do I register for a program(s)?


Participants may register for programs at the Welcome Desk. Online and telephone registrations are accepted with payment by Visa/MasterCard/American Express for current members and program members. Some programs are excluded such as Early Childhood and School Age Licensed Child Care programs.


Q: What is the program member registration fee?


Participants wishing to enroll in a specific program must either be a YMCA Member or become a Program Member in addition to paying designated program fees. The fee for Program Membership is $30/individual or $75/3+ in family a year.


Q: What is the YMCA refund policy?


If termination notification is submitted in person within 30 days of the initial join date, the YMCA will refund the initial payment minus a $25 administrative fee. A joining fee is required to rejoin the YMCA. Notification in person two weeks prior to next billing date is required to terminate a membership. Faxes and e-mails to the Membership Director of your home branch are not acceptable forms of termination. We ask you to fill out the termination form at any YMCA of Whatcom County location to terminate your membership. Should any member debt not be honored by the member's credit card company or bank for any reason, the member is still responsible for that debt plus a service charge applied by the YMCA. This is in addition to any service fee the member's credit card company or bank may charge. The membership is subject to termination if the debt is not paid. The Annual Program Member fee is non-refundable and non-transferable. Refunds will not be granted once a program session begins. We will gladly provide a prorated YMCA credit to a person’s account after a program begins (valid for one year from issue date). There will be $5 administrative fee for all refunds/credits. The YMCA is founded on Christian principles and prohibits inappropriate behavior and conduct.


Q: How do I retrieve something from Lost & Found?


Inquiries may be made at the desk. Unclaimed items will be donated to charity after 30 days. The YMCA is not responsible for lost or stolen items.


Q: What is the Open Doors Program?


The Y is committed to strengthening the foundations of community through programs that promote a healthy spirit, mind and body for everyone, regardless of ability to pay. Financial assistance is available for membership and all programs for those who can demonstrate financial need. Financial assistance applications are available at our facilities and online.


Q: Must I sign a Waiver of Liability Notice?


In consideration of being permitted to utilize any Y facilities, all members, guests and program participants must sign a Release and Waiver of Liability and Indemnity Agreement. The Y carries no health and accident insurance on participants’ behalf.


Q: What are the Wellness Center guidelines?


YMCA Members ages 15 and older have full use of the cardiovascular and weight equipment. Members ages 12-14 must be directly supervised by a parent/guardian or complete the YMCA Teen Strength Training course. After course completion, ages 12-14 may use the cardiovascular and weight equipment without direct supervision. Children under the age of 12 are not allowed in any YMCA facility Wellness Center.

 

Q: What if I need to make adjustments to my membership status?


All changes to membership status must be made in person at any of our Welcome Desks. If there is a need to cancel your membership, changes must be done in person two (2) weeks before my next draft date in order to take effect on my next draft date.

 

Q: Who should I contact if I have any other questions?

Call us at 360-733-8630, email us at ymca@whatcomymca.org, or visit your local Y to get help in setting up your account. We do not recommend setting up a new account as this will create a duplicate record that will not be associated with your existing account.