Y
Member Survey
Your voice shapes our Y
Getting started
Help Us Serve You Better
This survey covers everything at our Y — from the pools to the climbing wall. Your honest feedback helps us invest in the right places. It takes about 8–10 minutes.
About You
Just a few quick basics
How long have you been a Y member?
What best describes your household?
How many days per week do you typically visit?
Aquatics Center
Lap pool & recreation pool
Do you use the Aquatics Center?
Aquatics Center
Tell us more about your pool use
Which pool(s) do you use? (select all that apply)
What do you use the pool for? (select all that apply)
How satisfied are you with pool cleanliness and water quality?
Not satisfiedVery satisfied
Anything you'd like changed or added?
Aquatics Center
Help us understand why
Why don't you use the Aquatics Center? (select all that apply)
Swim Lessons
We'd love to help
Would you be interested in adult swim lessons?
Swim Lessons
A little more detail
Who are the swim lessons for?
How satisfied are you with swim lesson schedule and availability?
Not satisfiedVery satisfied
Wellness Center
Cardio, weights & equipment
Do you use the Wellness Center?
Wellness Center
Tell us more
What equipment do you use? (select all that apply)
How satisfied are you with equipment availability and variety?
Not satisfiedVery satisfied
What time of day do you typically visit?
Anything you'd like added or improved?
Gymnasium
Basketball, pickleball & volleyball
Do you use the Gymnasium?
Gymnasium
Tell us more
What do you use it for? (select all that apply)
How satisfied are you with scheduling and court availability?
Not satisfiedVery satisfied
Any suggestions?
Group Exercise Classes
MOSSA, AOA, evidence-based & more
Do you participate in group exercise classes?
Group Exercise Classes
Tell us more
Which types of classes do you attend? (select all that apply)
What time of day do you prefer classes? (select all that apply)
How has a evidence-based program impacted your health? (if applicable)
No impactMajor impact
Classes you'd like us to add or offer more of?
Healthy Living & Personal Training
One-on-one & small group training
Have you used or are you interested in personal training?
Personal Training
Tell us more
What format do you use? (select all that apply)
How satisfied are you with your training experience?
Not satisfiedVery satisfied
Personal Training
What would help you take the leap?
What would make you more likely to try it? (select all that apply)
Family Programming
Kids Zone, childcare & family events
Do you use Family Programming or Kids Zone?
Family Programming
Tell us more
What do you use? (select all that apply)
How satisfied are you with Kids Zone hours?
Not satisfiedVery satisfied
How satisfied are you with Kids Zone staff?
Not satisfiedVery satisfied
Would you be interested in expanded care options? (select all that apply)
Other thoughts on the Kids Zone?
Climbing Wall
Open climb, community climb & classes
Do you use the Climbing Wall?
Climbing Wall
Tell us more
What type of climb? (select all that apply)
How satisfied are you with route variety and difficulty options?
Not satisfiedVery satisfied
Ideas for the climbing program?
Climbing Wall
Help us understand why
What's kept you from using it? (select all that apply)
Would you be interested in a free beginner intro session?
Ninja Zone
Classes & drop-in
Do you or your family use the Ninja Zone?
Ninja Zone
Tell us more
How do you use it? (select all that apply)
Ideas for Ninja Zone programming or improvements?
Court Sports
Racquetball & squash courts
Did you know we have racquetball and squash courts?
Court Sports
Tell us more
How often do you use them?
Interested in leagues, clinics, or lessons? (select all that apply)
Court Sports
Good to know!
Now that you know — would you be interested in using them?
Lobby
Coffee, community & gathering space
Do you take advantage of the morning coffee/tea in the lobby?
Do you enjoy the community puzzles we put out in the lobby?
What else would you like to see in the lobby area?
Intergenerational Space
Programs connecting all ages
Are you aware of or interested in intergenerational programming?
What kinds of intergenerational activities would you like to see?
Locker Rooms
Facilities, privacy & accessibility
How satisfied are you with locker room cleanliness and upkeep?
Not satisfiedVery satisfied
What improvements would matter most to you? (select all that apply)
Any additional locker room feedback?
Overall Experience
Almost done — the big picture
Overall, how satisfied are you with your Y membership?
Very dissatisfiedVery satisfied
How likely are you to recommend the Y to a friend or neighbor?
Not at all likelyExtremely likely
What does the Y do best? What keeps you coming back?
Anything else you'd like us to know?
Would you like someone from the Y to follow up with you?
This is completely optional — if you'd prefer to stay anonymous, just skip this.
What would you like to be contacted about? *
Best phone number *
Someone will reach back out within 1 business day.
Your name *
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Thank You!
Your feedback means the world to us. We read every response and use it to make real improvements for our members and community.