As we move from phase to phase we realize there will be a lot of questions. We have compiled a number of frequently asked questions and answers for you. We appreciate your patience as guidelines change frequently and we will have to adjust as we receive the information.

When do I have to wear a mask? 

Masks are required at all times in Healthy Washington Phase 2 (except when in the water).


Will everything be the same as when you closed in November 2020?

Yes and no.

  • Masks are required at all times in Healthy Washington Phase 2 (except when in the water).
  • 1-hour workouts are available. 
  • Our FREE WEIGHT AREA is limited to 6 people. Please abide by social distancing guidelines. 

Why are some services not available?

Some services, like towel services, have been suspended to keep members and staff healthy. Suspending these services avoids high contact areas and contact with garments or towels that could contain germs. Please bring your own towel, mat and water bottle.


What is the YMCA doing to keep staff & members safe?

The YMCA has put in place measures to keep staff and members safe:

  • All members and staff will be screened before being allowed to enter the facilities.
  • Masks are required at all times in Healthy Washington Phase 2 (except when in the water).
  • Additional hand sanitization stations have been placed throughout the building.
  • Members must wipe down and sanitize BEFORE AND AFTER using any equipment.
  • Equipment has been spread out and cardio equipment availability has reduced to allowed for distancing. Signage is on the equipment and floors, to ensure social distancing.
  • Protective plastic sheeting is in place at our Welcome Desk and minimum hand to hand transactions are encouraged.
  • Enhanced cleaning of equipment and spaces will be done with higher frequency.  Please be patient if your workout has a short delay for cleaning. Please note the following cleaning times on the 3rd and 4th floor (Aerobics Room will be cleaned when those spaces are not in use)
  • Sections of the Wellness Center (Weight Room) and LifeFitness Room will be closed for cleaning during the day. Please visit our webpages to reserve your spot and review the times of cleaning:


Why can I only go one direction on the stairs?

For proper social distancing we will have our main staircase the UP and our emergency exit stairs the DOWN. Please utilize these stairs properly and exit the building out to State St from our emergency exit stairwell. We are limiting the amount of cross traffic that occurs on the main staircase. You may use the elevator alone or with members of your household.


How do I reserve a spot in class, wellness center, LifeFitness room, courts, pickleball/basketball or pools if I don’t have access to internet?

Please call the YMCA Welcome Desk, 360-733-8630, and they will help get a reservation set up.


What if I would like to work out longer than 1-hour?

You may workout for 1-hour per area. If you would like to reserve in a separate area (for example 3rd Floor Wellness Center and 4th Floor LifeFitness Room) you are welcome to make two separate reservations. To allow as many members access to areas, we are not allowing people to reserve back-to-back appointments in the SAME area. Thank you for understanding. 


Why can't I use the locker rooms and showers at the YMCA?

Due to strict guidelines and regulations from the Whatcom County Health Department, the locker rooms, showers, steam rooms and saunas cannot be properly sanitized under the current standards required. We ask that you shower at home.


Since the locker rooms are closed, where can I store my stuff when I work out?

We ask that you bring only the minimum items you will need with you to work out to alleviate the need for storage. To avoid having potential tripping items around the Wellness Center, we ask that members store their items in the day-use lockers (available on the first floor or in the Wellness Center) or in the cubbies in the Wellness Center. Members attending classes will be able to set their items spread out along the wall in the classroom.


I understand the locker rooms are closed, but am I able to change clothes anywhere else in the building?

We ask that members come prepared to workout to avoid the need to change clothes while they are in the building.